RORAIMA

Marketplace IoT

TERMOS E CONDIÇÕES GERAIS DE UTILIZAÇÃO

Versão 1.0 – [Data]

O presente documento constitui os termos e condições gerais que regem a utilização da plataforma Roraima. Ao registar uma conta ou utilizar os Serviços, concorda em ficar vinculado por estas Condições.

Operador: [Roraima S.r.l.] – [Address], Italy – P.IVA: [IT__________]

Artigo 1 – Definições

[Definições – PT translation. The full legally binding text of this article mirrors the English master version (Article 1) of the General Terms and Conditions of Use, adapted for the PT jurisdiction. Please refer to the English version for the complete clause text pending final legal translation review.]

Artigo 2 – Âmbito de Aplicação e Aceitação

[Âmbito de Aplicação e Aceitação – PT translation. The full legally binding text of this article mirrors the English master version (Article 2) of the General Terms and Conditions of Use, adapted for the PT jurisdiction. Please refer to the English version for the complete clause text pending final legal translation review.]

Artigo 3 – Descrição da Plataforma e dos Serviços

[Descrição da Plataforma e dos Serviços – PT translation. The full legally binding text of this article mirrors the English master version (Article 3) of the General Terms and Conditions of Use, adapted for the PT jurisdiction. Please refer to the English version for the complete clause text pending final legal translation review.]

Artigo 4 – Registo de Conta e Requisitos de Elegibilidade

[Registo de Conta e Requisitos de Elegibilidade – PT translation. The full legally binding text of this article mirrors the English master version (Article 4) of the General Terms and Conditions of Use, adapted for the PT jurisdiction. Please refer to the English version for the complete clause text pending final legal translation review.]

Artigo 5 – Obrigações dos Utilizadores e Condutas Proibidas

[Obrigações dos Utilizadores e Condutas Proibidas – PT translation. The full legally binding text of this article mirrors the English master version (Article 5) of the General Terms and Conditions of Use, adapted for the PT jurisdiction. Please refer to the English version for the complete clause text pending final legal translation review.]

Artigo 6 – Acesso IoT, Tokens e Cenários

[Acesso IoT, Tokens e Cenários – PT translation. The full legally binding text of this article mirrors the English master version (Article 6) of the General Terms and Conditions of Use, adapted for the PT jurisdiction. Please refer to the English version for the complete clause text pending final legal translation review.]

Artigo 7 – Serviços de IA e Créditos

[Serviços de IA e Créditos – PT translation. The full legally binding text of this article mirrors the English master version (Article 7) of the General Terms and Conditions of Use, adapted for the PT jurisdiction. Please refer to the English version for the complete clause text pending final legal translation review.]

Artigo 8 – Pagamentos, Comissões e Reembolsos

[Pagamentos, Comissões e Reembolsos – PT translation. The full legally binding text of this article mirrors the English master version (Article 8) of the General Terms and Conditions of Use, adapted for the PT jurisdiction. Please refer to the English version for the complete clause text pending final legal translation review.]

Artigo 9 – Direito de Retratação (Consumidores)

[Direito de Retratação (Consumidores) – PT translation. The full legally binding text of this article mirrors the English master version (Article 9) of the General Terms and Conditions of Use, adapted for the PT jurisdiction. Please refer to the English version for the complete clause text pending final legal translation review.]

Artigo 10 – Propriedade Intelectual

[Propriedade Intelectual – PT translation. The full legally binding text of this article mirrors the English master version (Article 10) of the General Terms and Conditions of Use, adapted for the PT jurisdiction. Please refer to the English version for the complete clause text pending final legal translation review.]

Artigo 11 – Conteúdo e Conteúdo Gerado por Utilizadores

[Conteúdo e Conteúdo Gerado por Utilizadores – PT translation. The full legally binding text of this article mirrors the English master version (Article 11) of the General Terms and Conditions of Use, adapted for the PT jurisdiction. Please refer to the English version for the complete clause text pending final legal translation review.]

Artigo 12 – Proteção de Dados e Privacidade

[Proteção de Dados e Privacidade – PT translation. The full legally binding text of this article mirrors the English master version (Article 12) of the General Terms and Conditions of Use, adapted for the PT jurisdiction. Please refer to the English version for the complete clause text pending final legal translation review.]

Artigo 13 – Limitação de Responsabilidade

[Limitação de Responsabilidade – PT translation. The full legally binding text of this article mirrors the English master version (Article 13) of the General Terms and Conditions of Use, adapted for the PT jurisdiction. Please refer to the English version for the complete clause text pending final legal translation review.]

Artigo 14 – Indemnização

[Indemnização – PT translation. The full legally binding text of this article mirrors the English master version (Article 14) of the General Terms and Conditions of Use, adapted for the PT jurisdiction. Please refer to the English version for the complete clause text pending final legal translation review.]

Artigo 15 – Suspensão e Resolução

[Suspensão e Resolução – PT translation. The full legally binding text of this article mirrors the English master version (Article 15) of the General Terms and Conditions of Use, adapted for the PT jurisdiction. Please refer to the English version for the complete clause text pending final legal translation review.]

Artigo 16 – Resolução de Litígios

[Resolução de Litígios – PT translation. The full legally binding text of this article mirrors the English master version (Article 16) of the General Terms and Conditions of Use, adapted for the PT jurisdiction. Please refer to the English version for the complete clause text pending final legal translation review.]

Artigo 17 – Alterações

[Alterações – PT translation. The full legally binding text of this article mirrors the English master version (Article 17) of the General Terms and Conditions of Use, adapted for the PT jurisdiction. Please refer to the English version for the complete clause text pending final legal translation review.]

Artigo 18 – Lei Aplicável e Jurisdição

[Lei Aplicável e Jurisdição – PT translation. The full legally binding text of this article mirrors the English master version (Article 18) of the General Terms and Conditions of Use, adapted for the PT jurisdiction. Please refer to the English version for the complete clause text pending final legal translation review.]

Artigo 19 – Disposições Gerais

[Disposições Gerais – PT translation. The full legally binding text of this article mirrors the English master version (Article 19) of the General Terms and Conditions of Use, adapted for the PT jurisdiction. Please refer to the English version for the complete clause text pending final legal translation review.]

Aceitação

Ao clicar em “Aceito”, “Criar Conta” ou qualquer ação afirmativa semelhante durante o processo de registo, ou ao continuar a utilizar a Plataforma, o Utilizador confirma que leu, compreendeu e aceitou integralmente os presentes Termos e Condições Gerais de Utilização.

Última atualização: [Data]

© [Ano] Roraima S.r.l. – Todos os direitos reservados.

UNITED KINGDOM ADDENDUM

The following provisions apply exclusively to Users who reside in the United Kingdom.

Article 1 – Applicability

1.1. This Addendum applies to all Users whose habitual residence or place of establishment is in the United Kingdom of Great Britain and Northern Ireland (“UK”).

1.2. Following the United Kingdom’s withdrawal from the European Union, the EU regulations referenced in the General Terms (including the DSA, P2B Regulation, and GDPR) do not directly apply in the UK. This Addendum sets out the corresponding UK legal framework.

Article 2 – Governing Law

2.1. For UK-resident Users, these Terms and this Addendum shall be governed by and construed in accordance with the laws of England and Wales.

2.2. If the User resides in Scotland, the laws of Scotland shall apply. If the User resides in Northern Ireland, the laws of Northern Ireland shall apply.

2.3. Consumer jurisdiction. UK consumers may bring proceedings in the courts of the part of the United Kingdom in which they reside. Nothing in these Terms shall deprive UK consumers of the protection afforded by the mandatory provisions of UK consumer law.

Article 3 – Consumer Protection

3.1. References to Directive 2011/83/EU (Consumer Rights Directive) in the General Terms shall, for UK Users, be read as references to the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (SI 2013/3134), as amended.

3.2. References to the EU consumer guarantee of conformity (Directive (EU) 2019/771) shall be read as references to the Consumer Rights Act 2015 (CRA 2015), in particular Parts 1 and 2 (goods and digital content).

3.3. Right of cancellation. UK consumers have the right to cancel a distance contract within fourteen (14) days from the date of conclusion of the contract (for services and digital content) or from the date of delivery (for goods), in accordance with the Consumer Contracts Regulations 2013. The exceptions set forth in Article 9.2 of the General Terms apply mutatis mutandis, adapted to the corresponding provisions of the Consumer Contracts Regulations 2013 (Regulation 28).

3.4. For IoT access tokens (digital content not supplied on a tangible medium), the provisions of Article 9.3 of the General Terms regarding express consent and acknowledgment of loss of cancellation right apply equally under UK law (Regulation 37 of the Consumer Contracts Regulations 2013).

Article 4 – Data Protection

4.1. References to the GDPR (Regulation (EU) 2016/679) in the General Terms shall, for UK Users and for any processing of personal data of UK data subjects, be read as references to the UK GDPR (as defined in section 3(10) of the Data Protection Act 2018) and the Data Protection Act 2018 (“DPA 2018”).

4.2. The Operator’s Privacy Policy addresses UK-specific data protection requirements, including the lawful bases for processing, international data transfers (UK adequacy regulations and UK International Data Transfer Agreements), and the rights of UK data subjects.

4.3. References to supervisory authorities shall, for UK Users, be read as references to the Information Commissioner’s Office (“ICO”).

Article 5 – Digital Services and Content Moderation

5.1. The EU Digital Services Act (Regulation (EU) 2022/2065) does not apply in the UK. For UK Users, the Operator’s content moderation obligations are governed by the Online Safety Act 2023, to the extent applicable.

5.2. The Operator maintains the same notice-and-action mechanisms described in Article 11 of the General Terms for UK Users, as a matter of good practice and in anticipation of regulatory developments.

Article 6 – Platform-to-Business Regulation

6.1. The EU Platform-to-Business Regulation (EU 2019/1150) does not apply in the UK. However, the Operator voluntarily extends the transparency, ranking, and complaint-handling commitments described in the General Terms to UK business users, in line with CMA (Competition and Markets Authority) guidance and best practices.

Article 7 – Dispute Resolution

7.1. The EU Online Dispute Resolution (ODR) platform is not available to UK Users. UK consumers may seek alternative dispute resolution through a certified ADR body approved by the Chartered Trading Standards Institute (CTSI) or other competent authority.

7.2. The Operator’s internal complaint-handling system described in Article 16 of the General Terms remains available to all UK Users.

Article 8 – Limitation of Liability

8.1. In addition to the exclusions set forth in Article 13.4 of the General Terms, the Operator’s liability shall not be excluded or limited for: (a) fraud or fraudulent misrepresentation; (b) death or personal injury caused by negligence; (c) breach of the terms implied by sections 12, 13, 14, and 15 of the Sale of Goods Act 1979 (as applicable); or (d) any other liability that cannot be excluded or limited under English law.

8.2. For UK consumers, the limitation of liability provisions in Article 13 of the General Terms shall be interpreted in accordance with the unfair terms provisions of the Consumer Rights Act 2015 (Part 2) and the Unfair Contract Terms Act 1977 (UCTA).

Article 9 – Payments

9.1. References to PSD2 (Directive (EU) 2015/2366) in the General Terms shall, for UK payment transactions, be read as references to the Payment Services Regulations 2017 (SI 2017/752), as amended, and the related FCA rules on Strong Customer Authentication (SCA).

Acceptance

By using the Platform from the United Kingdom, the User confirms acceptance of this UK Addendum, which supplements the General Terms and Conditions of Use.

© [Year] Roraima S.r.l. – All rights reserved.

SWITZERLAND ADDENDUM

The following provisions apply exclusively to Users who reside in Switzerland.

Article 1 – Applicability

1.1. This Addendum applies to all Users whose habitual residence or place of establishment is in the Swiss Confederation (“Switzerland”).

1.2. Switzerland is not a member of the European Union or the European Economic Area. The EU regulations referenced in the General Terms (including the DSA, P2B Regulation, GDPR, and the Consumer Rights Directive) do not directly apply in Switzerland. This Addendum sets out the corresponding Swiss legal framework.

Article 2 – Governing Law and Jurisdiction

2.1. For Swiss-resident Users, these Terms and this Addendum shall be governed by Italian law, as the Operator is domiciled in Italy (in accordance with Article 120 of the Swiss Federal Act on Private International Law, IPRG).

2.2. Consumer jurisdiction. Notwithstanding Clause 2.1, Swiss consumers may bring proceedings at their domicile or habitual residence in Switzerland, in accordance with Article 114 IPRG. Where Swiss consumer protection legislation (in particular the Swiss Code of Obligations and the Federal Act on Unfair Competition, UWG) provides for mandatory consumer protection rules, such rules shall apply to the extent they override the chosen law.

2.3. Any disputes that cannot be resolved through the complaint-handling mechanisms described in Article 16 of the General Terms may be submitted to the competent Swiss courts at the consumer’s domicile.

Article 3 – Consumer Protection

3.1. References to Directive 2011/83/EU (Consumer Rights Directive) in the General Terms do not apply in Switzerland. Swiss consumer protection is governed by the Swiss Code of Obligations (OR), in particular Articles 40a–40g OR (doorstep and distance selling).

3.2. Right of withdrawal. Under Swiss law (Article 40e OR), consumers have the right to withdraw from distance contracts within fourteen (14) days from the receipt of the goods or, for services, from the conclusion of the contract. The withdrawal must be communicated in writing or by another form of text (email). The following exceptions apply in addition to those listed in Article 9.2 of the General Terms:

(a) contracts for goods or services whose price is subject to financial market fluctuations beyond the Operator’s control;

(b) contracts for goods made to the consumer’s specifications or clearly personalized;

(c) contracts for goods that are perishable or have a limited shelf life.

3.3. For IoT access tokens, the provisions of Article 9.3 of the General Terms regarding express consent and loss of withdrawal right apply by analogy under Swiss law.

3.4. References to the EU legal guarantee of conformity (Directive (EU) 2019/771) shall, for Swiss Users, be read as references to the warranty provisions of the Swiss Code of Obligations (Articles 197–210 OR).

Article 4 – Data Protection

4.1. References to the GDPR (Regulation (EU) 2016/679) in the General Terms shall, for Swiss Users and for any processing of personal data of persons in Switzerland, be read as references to the revised Swiss Federal Act on Data Protection (nFADP / revDSG, in force since 1 September 2023) and its implementing ordinance (DPO / DSV).

4.2. The Operator processes personal data of Swiss Users in compliance with the nFADP, including: (a) providing transparent information on data processing activities; (b) ensuring appropriate technical and organizational measures; (c) conducting data protection impact assessments where required; and (d) notifying the Federal Data Protection and Information Commissioner (FDPIC / EDÖB) in the event of data breaches posing a high risk to the data subject.

4.3. International data transfers involving Swiss Users’ personal data shall comply with the nFADP requirements, including reliance on the Swiss Federal Council’s adequacy list or appropriate safeguards (Standard Contractual Clauses adapted for Swiss law).

Article 5 – Digital Services and Unfair Competition

5.1. The EU Digital Services Act (DSA) does not apply in Switzerland. The Operator’s content moderation obligations towards Swiss Users are governed by the Swiss Federal Act on Unfair Competition (UWG / LCD), in particular Article 3 UWG (unfair business practices).

5.2. The EU Platform-to-Business Regulation (EU 2019/1150) does not apply in Switzerland. The Operator voluntarily extends the transparency, ranking, and complaint-handling commitments described in the General Terms to Swiss business users as a matter of good practice.

Article 6 – Dispute Resolution

6.1. The EU Online Dispute Resolution (ODR) platform is not available to Swiss Users. Swiss Users may seek mediation through a recognized Swiss mediation body or through the competent cantonal conciliation authorities (Schlichtungsbehörde / autorité de conciliation).

6.2. The Operator’s internal complaint-handling system described in Article 16 of the General Terms remains available to all Swiss Users.

Article 7 – Payments and VAT

7.1. PSD2/SCA requirements referenced in the General Terms do not apply in Switzerland. However, Stripe implements equivalent security measures (3D Secure) for transactions involving Swiss payment instruments.

7.2. VAT. Switzerland has its own VAT regime (MWSTG / LTVA). Prices displayed to Swiss Users on the Platform may be subject to Swiss VAT and, for physical goods, to Swiss customs duties and import VAT. The responsibility for import VAT and customs clearance is determined by the applicable shipping terms and as described in the relevant Vendor Agreement.

Article 8 – Limitation of Liability

8.1. The limitation and exclusion of liability provisions in Article 13 of the General Terms shall be interpreted in accordance with Swiss law, in particular Article 100 OR (gross negligence and intentional conduct cannot be excluded), Article 101 OR (vicarious liability), and Article 199 OR (warranty limitations).

Acceptance

By using the Platform from Switzerland, the User confirms acceptance of this Switzerland Addendum, which supplements the General Terms and Conditions of Use.

© [Year] Roraima S.r.l. – All rights reserved.

Marketplace Transparency

(Pursuant to Directive (EU) 2019/2161 — Omnibus Directive)

1. Nature of the Platform

Roraima operates as an online marketplace platform that connects independent third-party vendors (sellers) with buyers. Roraima is not the seller of the products, services, or digital content offered on the platform. Each listing is published by an independent vendor who bears full responsibility for the offer.

2. Contractual Partner

When you purchase a product or service on Roraima, the contract of sale is concluded directly between you and the vendor, not between you and Roraima. The vendor's identity, business address, and contact details are displayed on each product listing page and in your order confirmation.

Roraima acts as a technical intermediary facilitating the transaction and processing the payment via Stripe Connect on behalf of the vendor.

3. Consumer Protection Responsibility

Consumer protection obligations — including the legal guarantee of conformity, the right of withdrawal, and after-sales support — are the responsibility of the vendor (seller), not of Roraima as the platform operator. However, Roraima requires all vendors to comply with applicable EU consumer protection regulations as a condition of their marketplace agreement.

4. Product Ranking and Search Results

Products displayed on Roraima are ranked based on the following main parameters:

• Relevance: keyword match between your search query and the product title, description, and category
• Availability: products that are in stock and ready to ship are prioritised
• Vendor status: verified vendors with complete profiles may receive higher visibility
• Geographic proximity: products from vendors closer to your location may appear first
• Recency: recently updated listings may be prioritised

Roraima does not accept paid placements or sponsored positions in search results. No vendor can pay to have their products ranked higher.

5. Price Personalisation

Roraima does not personalise prices based on your browsing behaviour, purchase history, or personal profile. All buyers see the same price for the same product at the same time. Price differences may exist between storefronts due to different VAT rates or currency conversions, but these are applied uniformly to all users of the same storefront.

6. Reviews and Ratings

Product reviews and vendor ratings on Roraima are submitted by registered users who have completed a purchase. We take reasonable steps to verify that reviews come from genuine buyers. Reviews are not editable by vendors. Roraima reserves the right to remove reviews that violate our guidelines (e.g., abusive content, spam, or irrelevant material).