Right of Withdrawal

Right of Withdrawal

Last updated: 12 April 2026

This page describes your right of withdrawal pursuant to Directive 2011/83/EU on consumer rights, as implemented in Italy by Legislative Decree 21/2014 (amending the Consumer Code, Legislative Decree 206/2005, Articles 52–59).

1. Your Right to Withdraw

If you are a consumer (a natural person acting for purposes outside your trade, business, craft, or profession), you have the right to withdraw from a distance contract within 14 calendar days without giving any reason and without incurring any costs other than those specified below.

The withdrawal period expires 14 days from:

• Physical products: the day on which you, or a third party other than the carrier indicated by you, acquire physical possession of the goods. For multiple goods ordered in one order but delivered separately, the period begins from delivery of the last item.
• Digital content and services: the day of conclusion of the contract.

2. How to Exercise the Right of Withdrawal

To exercise your right of withdrawal, you must inform the vendor (seller) of your decision to withdraw by means of an unequivocal statement. You may:

• Send an email to the vendor's contact address (available on the product page and in your order confirmation); or
• Send an email to [EMAIL], and we will forward your request to the relevant vendor; or
• Use the standard withdrawal form provided below.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning the exercise of the right of withdrawal before the withdrawal period has expired.

3. Standard Withdrawal Form

(As set out in Annex I, Part B of Directive 2011/83/EU. Complete and return this form only if you wish to withdraw from the contract.)

4. Effects of Withdrawal

If you withdraw from the contract, the vendor shall reimburse all payments received from you, including the costs of delivery (except for supplementary costs arising from your choice of a type of delivery other than the least expensive standard delivery offered by the vendor).

The reimbursement will be made without undue delay and in any event not later than 14 days from the day on which the vendor is informed of your decision to withdraw. However, the vendor may withhold the reimbursement until:

• The vendor has received the returned goods; or
• You have supplied evidence of having sent back the goods,

whichever is the earliest.

The refund will be carried out using the same means of payment you used for the initial transaction, unless you have expressly agreed otherwise. In any event, you will not incur any fees as a result of the reimbursement.

5. Return of Goods

You shall send back the goods to the vendor without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal. The deadline is met if you send back the goods before the 14-day period has expired.

Return shipping costs: You shall bear the direct cost of returning the goods, unless the vendor has agreed to bear them or has failed to inform you that you must bear them.

You are liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.

6. Exceptions to the Right of Withdrawal

In accordance with Article 16 of Directive 2011/83/EU, the right of withdrawal does not apply to the following:

1. Digital content and services commenced with consent: Where the performance of a digital service has begun, or digital content not supplied on a tangible medium has been delivered, with your prior express consent and your acknowledgement that you thereby lose your right of withdrawal.
2. Sealed electronics opened by the consumer: Sealed goods which are not suitable for return due to health protection or hygiene reasons and which have been unsealed after delivery (e.g., IoT devices with broken packaging seals where return would compromise product integrity or safety).
3. IoT access tokens already activated: IoT device access tokens, activation codes, and digital subscriptions that have already been activated and consumed. Once an IoT access token has been redeemed and the device access provisioned, the digital service is considered fully performed.
4. Installation services already performed: Service contracts where the service has been fully performed and the performance began with your prior express consent and acknowledgement that you would lose the right of withdrawal once the contract has been fully performed by the vendor.
5. Booking and rental services for specific dates: Contracts for accommodation, transport of goods, car rental, catering, or services related to leisure activities where the contract provides for a specific date or period of performance. This includes IoT-enabled property bookings and device rentals for specific dates that have already commenced.
6. Goods made to the consumer's specifications: Goods that are custom-configured or personalised to the consumer's specific requirements.

7. Marketplace Notice

Important: Roraima operates as an online marketplace platform. The right of withdrawal is exercised directly against the vendor (seller) from whom you purchased the product or service, not against Roraima as the platform operator.

Each vendor is independently responsible for processing withdrawals, arranging refunds, and handling returned goods in accordance with applicable consumer protection law. The vendor's identity and contact details are provided on each product listing page and in your order confirmation email.

If you have difficulty contacting a vendor, you may reach out to us at [EMAIL] and we will endeavour to facilitate communication between you and the vendor.

8. Applicable Law

This withdrawal policy is governed by Directive 2011/83/EU and Italian Legislative Decree 206/2005 (Consumer Code), as amended. For consumers resident in the European Union, the mandatory consumer protection provisions of your country of residence shall apply to the extent they afford a higher level of protection.