Roraima Vendor Guide
View earnings and payouts
What this page is for
The earnings area lets you review the balance, transaction history and payout information associated with your business, and a statement of what came in and went out for each of your properties.
Everything here is money in euros. Roraima credits, which pay for Roraima's own services, have a separate page: Accounting → Credits for an Owner or Manager, Credits → My credits for an Authorized Supplier.
Menu path
Owner or Manager: Vendor Back Office → Accounting → Balance and statement
Authorized Supplier: Vendor Back Office → Seller tools → Accounting
Open it after your company profile and payout connection are ready. The page has three tabs: Transactions, Balance withdrawals and Statement.
Review the balance first
Use the balance summary to understand what is available, pending or already paid out. Then use the Transactions tab to review individual movements before asking for help about a discrepancy.
Request or track payouts
Open the Balance withdrawals tab and follow the payout action shown for your account. Check the outcome in the transaction history and in the connected payment account.
Read the property statement
The Statement tab opens the Property statement: what came in and what went out, property by property, over the period you choose, with a Total row at the bottom. The other two tabs stay at the top of the page, so you can switch back at any time.
| Label | Purpose | Instruction | Condition |
|---|---|---|---|
| From | Sets the first day of the period. | Choose a date. | Optional; the tab opens on the first day of the current month. |
| To | Sets the last day of the period. | Choose a date. | Optional; the tab opens on today's date. A period can last at most 366 days: a later end date is brought back within that limit, with a message. |
| Property | Limits the statement to one property. | Keep All properties or choose one property. | Lists your own properties and, for a Manager, the properties managed under mandate. |
Select Filter to apply the dates and the property. Export to CSV downloads the same rows, for the same period and property, as a file.
The table has one row per property:
- Property: the property name. Under the name of a property managed under mandate, the statement adds that it is owned by another company and managed under mandate.
- Received: the payments that succeeded in the period.
- Amendment charges: amounts collected after the booking, for example when a change to the stay had a difference to pay.
- Refunds: refunds made to guests.
- Commission: Roraima takes no commission on bookings. An amount can appear here only for orders paid before 25 September 2026.
- Net: received plus amendment charges, minus refunds and commission.
- Tourist tax: the tax collected from guests. It stays out of the net because it is passed on to the municipality.
When some money belongs to orders without a property, an extra row Not assigned to any property shows it. When the period has nothing to show, the tab says so.
Why the statement and the transactions differ
The box How to read these figures, at the bottom of the statement, explains the differences you may notice:
- The Transactions tab counts every order from the moment it is created, even if it was never paid. The statement counts only payments that succeeded, so the two figures do not match.
- Refunds you send from your Stripe dashboard also appear in the statement once Stripe reports them, usually within a few minutes.
- The fees Stripe keeps on each payment are not shown: Stripe charges them directly to your account, and you find them in your Stripe dashboard.
- For properties managed under mandate, the Owner collects the payments. They appear in your statement so that you can report to the Owner, not because the money is yours.
Conditions
Visible balances and available payout actions depend on completed sales, payment processing and the current payout connection. A missing or incomplete payout connection can prevent a payout from progressing. A company without properties sees an empty statement.
Related guidance
Use Connect Stripe for payouts to connect or complete the payout account. Keep Manage your company profile accurate so business and tax information remain aligned.