Roraima Vendor Guide
Manage bookings
What this page is for
The bookings list brings together Roraima bookings and eligible external bookings. Use it to find a booking, open its detail and follow its current status.
The Calendars section, right after Bookings, goes with it: Calendar lays your bookings out night by night, and Connected portals tells you whether the calendars of your booking sites are being read. The detail of a booking starts with a To check box when something about it is still open.
Menu path
Vendor Back Office → Bookings → All bookings
The Bookings section appears for Owners and Managers. The Calendars section comes right after it: see Calendar and Connected portals.
A number in parentheses beside a menu item counts what waits for you. When it ends with an exclamation mark, as in (2!), it counts problems: the overlapping bookings to resolve beside All bookings, and the external calendars that are not working beside Calendar and Connected portals.
External bookings
Above the list are Booking Reports and Add external booking. Add external booking appears when your plan includes bookings made outside Roraima. External calendars are managed one by one in the listing, where each calendar can be paused and resumed; Connected portals shows all of them together.
When an external calendar stops working, a red notice at the top of the page shows how many calendars are affected, with the button Open the connected portals. Until the calendar works again, Roraima receives neither new bookings nor cancellations from that booking site.
Filters and list columns
| Label | Purpose | Instruction | Condition |
|---|---|---|---|
| Type | Separates bookings from device access. | Choose All types, Booking or Device access. | Optional. Device access is a purchased right to use devices, not a booking of a space or service. |
| Booking mode | Separates the two kinds of booking. | Choose All modes, Nightly or Time slots. | Optional. The mode is the one recorded on the booking. |
| Status | Filters by lifecycle state. | Choose a state or keep All statuses. | Includes Overlapping. |
| Source | Filters by origin. | Select one or more of Roraima, Manual, Airbnb, Booking.com, Vrbo or Other calendar. | Optional multi-select. |
| From | Starts the date range. | Select the first date. | Optional. |
| To | Ends the date range. | Select the last date. | Optional. |
| Product ID | Limits results to one product. | Enter the product number. | Optional. |
The list columns are ID, Type, Product, Guest name, Source, From, To, Status, Total price and Actions.
In the Type column, a booking made by the night shows a house icon; a booking made by the time slot shows a clock and the hint Time-slot booking.
Actions
- Search applies the filters.
- View opens the booking detail, which starts with the To check box when something is open.
- Add external booking opens Add an external booking when your plan includes external bookings.
Overlapping bookings
An Overlapping booking from an external channel coincides with another stay. It is frozen until the conflict is resolved: it does not receive a guest link, access codes or reporting submissions.
When overlaps wait for a decision, a red notice at the top of the list gives their number, with the button Go to overlapping bookings. That page lists the bookings that take the same nights as another booking in the same unit, and those that came from an external calendar on nights closed on Roraima, so that you choose which one to keep. The To check box of each booking involved shows the same case.
The To check box
A booking opens on its Summary tab. When something about the booking is still open, the To check box comes first, above everything else on the tab. It reads "What is still open on this booking. Each line leads to the page where it is closed." and has one line for each open item: a coloured label with the title, a short detail and a button on the right.
A line disappears as soon as its item is closed, and when nothing is open the box is not shown. The box never names the guest and never shows a document or a video: open the line to see them where they are reviewed.
| Label | Purpose | Instruction | Condition |
|---|---|---|---|
| Identity verification | Shows that the guest's identity check is still open, with its state and method, for example Waiting for the guest · automatic reading from the Roraima Hub or Awaiting review · identity video, reviewed by you. With photos of the ID, a second line says what the Roraima Hub is doing, for example "The guest photographs their ID on arrival at the property, after scanning the QR code, and the Roraima Hub reads it straight away." | Press Open to go to the verification of this booking. | Shown while the check is open, whether it waits for you or for the guest (Waiting for the guest). |
| Requested information | Counts the answers to extra product fields that wait for your approval, for example To approve: 1. | Press Open to review them. | Shown only while at least one answer waits. |
| Transmission to Alloggiati Web blocked, Transmission to ISTAT blocked | Says that a report to the authorities is stopped and why, for example because the details of some guests are missing or incomplete. | Press Open. It leads to the Guests tab of the same booking, or to the identity verification when the missing item is the identity check. | Italy reporting only. One line for each blocked report. |
| Undelivered messages | Names up to three messages to the guest that did not arrive, each with its reason, and counts the others. | Press Open to reach the Undelivered messages tab of Approvals. | Shown while a message to this booking's guest has not been delivered. |
| Exception request | Says that the Buyer asked for an exception to the cancellation terms and waits for your decision (Awaiting a decision). | Press Open to read the request and decide. | One line for each request still pending. |
| Another booking occupies these nights | Warns, in red, that two bookings take the same nights. | Press Go to overlapping bookings to choose which booking to keep. | The line appears on both bookings. On the earlier one it says that nothing changes for it and that the later booking waits; on the later one, marked Overlapping, it says that until you choose it receives no guest link, no access codes and no report to the competent authority. A booking that arrived from an external calendar on closed nights reads This booking arrived on closed nights. |
Calendar and connected portals
Two pages of the Calendars section go with the list of bookings.
- Calendar lays out every unit night by night, with each booking as a bar. Use it to see the free nights and to add a booking or close dates from the grid.
- Connected portals lists the calendars of your booking sites with their state. Use it when a booking site stops sending its bookings.
Conditions
The list is read-only. Arrival, departure, cancellation and other lifecycle actions are performed in the booking detail.
Related guidance
Use Add an external booking to add a booking from another channel or to close the dates of one unit. Use Review guest checks for guest information, identity review and the other Approvals tabs that the To check lines open. Use Calendar and Connected portals for the nights of every unit and the state of your booking sites' calendars. Use Booking configuration for a listing's pause, date exceptions, seasons and External calendars tab.