Roraima Vendor Guide
Manage your company profile
What this page is for
Your company profile holds the business information Roraima uses for your public offer, notifications, tax settings and payments. It is different from your personal login profile.
An Authorized Supplier who sells devices also uses it to state, once, the returns and warranty terms that buyers read before and after a purchase.
Menu path
Owner or Manager: Vendor Back Office → Settings → Company details, or the account menu in the top-right corner → Company details
Authorized Supplier: Vendor Back Office → account menu → Seller information
In the account menu, choose Company details (Owner or Manager) or Seller information (Authorized Supplier), not the adjacent personal-profile option.
Keep the business details complete
The General tab opens with these vendor-visible fields.
| Label | Purpose | Instruction | Condition |
|---|---|---|---|
| Company | Public business name | Enter the legal or trading name shown to customers | Required |
| Status | Current state of your company account | Nothing to enter; it only shows the state, for example Active | Read-only |
| Language | Preferred language for email notifications | Choose one of the eight supported languages; company details also appear in it when no translation exists | Optional |
| VAT number | Business VAT registration | Enter it when your business has one; an Authorized Supplier verifies this number in the Installer Profile tab | Optional |
| Email address | Company notification address | Enter a valid business email; this is not the login email | Required |
| Address | Business street address | Enter the street and number | Required |
| City | Business city | Enter the city | Required |
| Country | Business country | Choose the country before the region | Required |
| State/Region | Business region | Choose the value available for the selected country | Required |
| Postal code | Business postal code | Enter the postal code | Required |
| Phone | Business telephone | Enter a number that receives SMS, with the international prefix of an EU country where Roraima operates, then save and verify it below the field | Required; verification completes this requirement |
| Website | Business website | Enter the full address when available | Optional |
Verify the business phone
Save your business number before choosing Send verification code below the Phone field. The page shows Business phone awaiting verification until you enter the code received by SMS in Code received by SMS and choose Verify phone. Saving the number or requesting the SMS alone does not verify it.
| Label | Purpose | Instruction | Condition |
|---|---|---|---|
| Code received by SMS | Confirms access to the business number | Enter the code from the SMS and choose Verify phone | Appears after requesting a code |
Use a number that can receive SMS from one of the EU countries where Roraima operates. The verification message uses the current Back Office language, with English used when that language is not supported. The company Language field and the telephone prefix do not choose the SMS language.
Changing the business number removes its verification. Verify the new number even if you later return to a number you used before. The telephone in your personal login profile is separate from this business contact.
Define where you install
An Authorized Supplier who installs sees a Service radius section below the contact details.
| Label | Purpose | Instruction | Condition |
|---|---|---|---|
| Max service radius | How far your installation services reach | Enter a distance in kilometres; 0 means no limit | Optional |
| Location | The point the distance is measured from | Type the address; the map below shows the position | Optional |
The Stripe Connect section follows. It shows your connected Stripe account and lets you disconnect it; see Connect Stripe for payouts.
Set VAT by activity
The page shows all five activity selectors to both vendor roles. They are not required to save the company profile, and Roraima does not infer which activities your business performs.
| Label | Purpose | Instruction | Condition |
|---|---|---|---|
| Sale of goods VAT | Tax for physical goods | Choose the rate used by device or other goods offers | Required before publishing a goods product |
| Installation services VAT | Tax for installation work | Choose the rate used by installation offers | Required before publishing an installation product |
| Other services VAT | Tax for other services | Choose the applicable service rate | Required before publishing a product in this activity |
| Accommodation VAT | Tax for overnight stays | Choose the applicable accommodation rate | Required before publishing an accommodation product |
| Digital services VAT | Tax for digital services | Choose the applicable digital-service rate | Required before publishing a digital product |
The first choice is Select a VAT rate. The tax decision remains the vendor's responsibility. If the appropriate activity has no rate, the corresponding product is not ready for publication even though the company profile itself can be saved.
State your device returns and warranty terms
If you are an Authorized Supplier who sells devices, a collapsed section titled Device returns and warranty appears after the VAT selectors. Click its title to open it. You fill it in once, and it applies to every device you sell.
| Label | Purpose | Instruction | Condition |
|---|---|---|---|
| Returns address | Where buyers send back a returned device | Leave it empty if returns go to your registered office; otherwise enter the full address | Optional; up to 255 characters |
| Return shipping costs in case of withdrawal | Who pays to ship a device back when the buyer withdraws | Choose Paid by the seller or Paid by the buyer | Preset to Paid by the seller |
| Commercial warranty (months) | The extra warranty you offer yourself | Enter the number of months, or 0 if you offer none | From 0 to 120; preset to 0 |
Buyers read these terms in a collapsed Returns and warranty section on each device page and in the order confirmation email of any order that contains a device. Next to your terms they always see the 14-day right of withdrawal with a link explaining how to use it, the 24-month legal guarantee of conformity, and your company email address as the contact for complaints. An empty returns address shows your registered office instead, and the commercial warranty appears only when it is greater than zero.
You declare these terms and you are responsible for keeping them accurate. The legal guarantee applies in any case and does not depend on the warranty field. Every device keeps returns enabled for at least 14 days, the legal minimum.
Check your authorizations
At the bottom of the General tab, My authorizations lists, read-only, the activities you may carry out and in which country, with their status, any grace period and a reason when one applies.
Use the available tabs
The tabs are General, add-on settings, Description and Logos, followed by Authorized Supplier profile for an Authorized Supplier, and Plan.
Present your store in search results
The SEO section of the add-on settings tab controls how search engines present the page of your store.
| Label | Purpose | Instruction | Condition |
|---|---|---|---|
| SEO name | The last part of your store address. | Use a few lowercase words joined by hyphens, such as the name of your property. | When you change it, Create redirect from old URL appears already selected: keep it so that links you have shared keep working. |
| Title in search results | The title search engines show for your store. | Read-only. It is the company name from the General tab. | — |
| Description in search results | The short text under the title. | Read-only. It is the beginning of the text in the Description tab, about 155 characters. To change it, rewrite the opening of that text. | Shows a notice instead when the Description tab is empty. |
Both values follow the selected content language: each language uses the Description written in that language. Open the Description with a sentence that truly presents your business, because that sentence is what searchers read.
Changing tabs does not save separately. Use the main Save action after finishing the information you need to update; it also saves the returns and warranty fields.
Conditions
The five VAT choices are visible to both roles. The Device returns and warranty section appears only to an Authorized Supplier who sells devices, alone or together with installation; an Owner and an Authorized Supplier who only installs do not see it. The country controls the available regional choices. Missing required company fields, including the verified business phone number, prevent products from becoming ready for publication. If Roraima shows a territorial status, read it in My authorizations on the General tab and check the requirements in the Installer Profile tab, and follow the indicated next step.
Related guidance
Continue with Manage your Authorized Supplier requirements if you are an Authorized Supplier, Connect Stripe for payouts before receiving payouts, and Manage products before publishing an offer.