Roraima Vendor Guide
Use Italy guest reporting
What this page is for
Mandatory reporting lets an Owner configure Alloggiati Web and regional ISTAT reporting, review blocked work and download official Alloggiati receipts.
Menu path
Vendor Back Office → Listings and structures → Mandatory reporting
The page has two tabs: Credentials and Receipts.
Alloggiati Web credentials
| Label | Purpose | Instruction | Condition |
|---|---|---|---|
| Username | Stores the account issued by the competent Questura. | Enter the official portal username. | Save the complete issued configuration. |
| Password | Stores the portal password. | Enter it when first configuring or changing it. | Leave blank to keep the saved password. |
| WS key | Stores the web service key, separate from the password. | Enter the issued key. | Remains masked after saving. |
| Sandbox / test mode | Selects the test environment. | Keep enabled while testing. | Disable only after the credentials are verified for live use. |
The page states that guest details must be reported within 24 hours of arrival, or within 6 hours for stays shorter than 24 hours, and that Roraima uses these credentials for the properties that do not have their own Alloggiati Web credentials on their page. Each completed Alloggiati transmission costs 5 credits.
Use Save credentials, Test connection and Remove credentials for this provider.
Regional ISTAT credentials
| Label | Purpose | Instruction | Condition |
|---|---|---|---|
| Select your region | Chooses the regional reporting profile. | Select the relevant Region or Autonomous Province. | The information card updates for the selected region. |
| Regional portal credentials | Stores the regional details available to you. | Enter the issued information in the single text area. | The visible fields do not change by region. |
| Sandbox / test mode | Keeps this provider in its test environment. | Leave enabled until verified. | Optional. |
Alloggiati and ISTAT are separate configurations. Correcting one does not correct the other.
Blocked work and support access
A red notice, Reports on hold, lists the reports that will not be sent on their own: those stopped by an error, such as missing or wrong portal credentials, and those that Roraima no longer sends because it has already notified you that they had not been sent. Each row shows since when the report has been on hold and why; for credentials it also says which ones to fix: those of the structure when the booking belongs to an active structure that has its own credentials for that report, otherwise the company credentials further down this page.
From its first notice, Roraima no longer sends a report on its own, even if the guest completes the details later: the notice suggests that you send it yourself on the portal, and a second report to the authorities cannot be withdrawn. Saving the credentials sends nothing either. For each row, choose Try sending again or I already sent it. For Alloggiati Web, Try sending again works only after you tick I confirm that I have not already sent it myself on the Alloggiati Web portal, and it allows one round of attempts: if the report is not sent, it stops again and you receive the outcome by email. I already sent it closes the row: Roraima does not send that report and stops its deadline reminders.
The support-access table shows Provider, Region, Status, Expires and Action. Use Grant (7 days) only when temporary diagnostic access is needed, and Revoke to end it early.
Receipts tab
One receipt represents one transmission day for one structure and covers all guest reports sent for that day.
| Column | Meaning |
|---|---|
| Transmission day | The day covered by the receipt. |
| Structure | The structure name and available CIN/ROSS1000. |
| Status | Available, Incoming, Unavailable or Removed after retention. |
| Kept until | The scheduled retention end date. |
| Action | Download receipt when the PDF is available. |
Receipts are kept for five years. Filters by structure or year appear only when there is more than one available choice.
Important responsibility
Sandbox activity is not an official submission. Roraima supports the visible workflow, but the timing and correctness of the business's reporting remain the Owner's responsibility.
Related guidance
Set up the place first in Set up accommodation structures. Use Manage bookings to review the stays that feed the workflow.