Manage products

What this page is for

Listings for an Owner, Products for an Authorized Supplier: this is the starting point for reviewing your existing offers and opening the correct creation path for your role.

Menu path

• Owner: Vendor Back Office → Listings and structures → Listings
• Authorized Supplier: Vendor Back Office → Products

For an Owner it is the Listings item of the Listings and structures section; for an Authorized Supplier it is the top-level item Products. The list page carries the same name as the item. It is not inside Seller Tools.

Choose the correct product path

An Owner creates and configures a product for its own service. An Authorized Supplier starts from a device or installation service already made available in the Roraima catalogue.

For an Owner, the list offers up to three buttons: New nightly accommodation for rooms, apartments and houses booked by the night, New space or service by time slot for courts, rooms, equipment and services booked by the time slot, and New equipment or space by time or by use for washing machines, saunas, showers, car parks and other equipment or spaces that the Buyer uses on site. The last one is shown only when your plan includes the category. Each opens a new product already placed in the matching category. The type cannot be changed after creation.

A product by time slot, or by time or by use, also asks What you offer, a required menu under Categories on General: Parking space, box or garage, Space for exclusive use (court, room, cabin), Shared equipment (washing machine, shower, locker), Means of transport (bike, scooter, boat), Electricity, charging or water, Service carried out by people (lesson, guided tour, cleaning) or Other. Choose what the customer actually uses: a luggage locker is shared equipment, a closed room that only the customer uses is a space, and a gate takes the choice of what it opens, such as a car park. Choose Other only if none of the other options describes what you offer; it is a valid choice and the product can be published. Roraima uses this choice in the annual report of sales it sends to the tax authority. The product cannot be saved with the menu empty, and the choice can be changed until the product has a paid order. Nightly accommodation does not show this menu.

For an Authorized Supplier, use Add product from catalogue and select the supported device or installation service. The Owner creation actions are not the supplier offer path.

Do not create a separate device or installation-service type outside the catalogue path.

Find configured IoT products

Use this separate list when you need to find a product that already has IoT settings:

• Owner: Vendor Back Office → Locks and devices → Devices by listing
• Authorized Supplier: Vendor Back Office → Seller Tools → My IoT Products

The list provides:

• Search by product name or code;
• Device to show products linked to a selected device;
• Linked scenario to show products linked to a selected scenario;
• Access model to filter by Time-based or Credit-based.

The search and filters work together. Each result shows the listing or product, access model, linked devices, linked scenario and an Edit action. For an Owner, the list also includes bookable listings that have IoT settings. An offer appears in this list only after its IoT setup is saved. An Owner links devices and scenarios on the Units and access tab of a bookable listing, or on the Time and use tab of equipment and spaces. Nothing is created here: an Owner creates listings with the type buttons in Listings, an Authorized Supplier creates offers from Products.

Review readiness before activating

An offer can remain unavailable when required business, tax, payout, category or role conditions are incomplete. Check these points before activation:

• company details are complete, including a business phone that receives SMS and has been verified in Manage your company profile;
• the VAT rate for the product's activity is selected in Manage your company profile;
• online payout setup is complete when this offer receives online payments;
• the product has the configuration required by its category;
• supplier activity and territorial requirements match the offer when applicable.

The company profile can be saved with a VAT activity left unset, but the matching product cannot be published. Resolve the visible reason first, then deliberately activate the offer when it is ready.

For an Owner, the Calendar (Vendor Back Office → Calendars → Calendar) shows the result: a listing that the site does not sell carries the label Not on sale, all its nights are closed and none is shown as free. The label does not say which point is missing, so go through the list above and then check the status below.

Product status

The Status column of the Listings or Products list, and the filter above it, show whether each product is Active, Disabled or Hidden. Change it from the row menu or from the Status field in General.

• Active: the product page is public and can be found in search engines, on Roraima Stay and by AI assistants.
• Disabled: nobody can see or buy the product.
• Hidden: the page opens for people who have its link and appears in the list on your store page, but it stays out of search engines, the sitemap, Roraima Stay and AI assistants. Use it to show an offer to someone without making it searchable: send them the product link or the link to your store. If nobody should see it, choose Disabled.

For an Owner, the Calendar does not list a Disabled listing. An Active or Hidden listing that meets the readiness points above is on sale, and the Calendar shows its nights normally.

To stop bookings for a while without hiding a listing, keep it Active and use Paused bookings in its booking tab. The Calendar then marks the paused nights Listing paused.

Conditions

The actions and catalogue entries shown depend on your role. A product in one of the two booking categories follows the booking workflow of its mode. A product in Equipment and spaces by time or by use follows the Time and use workflow. An installation-service offer follows the catalogue service workflow. Correcting a missing requirement does not normally reactivate a product automatically; review its status after the correction.

Related guidance

Read Product configuration for an Owner service, Offer an IoT device for a device offer, and Offer an installation service for an installation offer.