Roraima Vendor Guide
Work for a customer
What this page is for
Use a selected customer context to work on that customer's permitted device and automation setup. You can switch customer context without ending a delegation.
Menu path
Vendor Back Office → Delegations → Authorized Supplier dashboard → Pairing → select a customer
After selection, use the customer tabs that appear in the dashboard.
Confirm the active customer
Read the active-customer banner before editing anything. When more than one customer has authorised you, use the customer selector or return to Pairing and select a different customer.
Use the stop-managing action when you want to leave the active context without removing the delegation.
Know which tabs can change data
For a selected customer:
- Devices allows adding, editing, testing and deleting customer devices.
- Scenarios allows adding, editing, testing and deleting customer scenarios.
- Products, Activity log and Gateways are read-only.
- Cloud accounts is read-only apart from Test, which checks the configured
connection without exposing its credentials.
When adding a device for a customer, you see the same connection methods as the Owner — see Manage devices for the current list — so a new Tuya device cannot be added on the customer's behalf either. A Tuya device the customer already has stays fully editable from this context.
Device and scenario forms show that you are acting for the selected customer and provide a return link to the Authorized Supplier dashboard.
Do not use one customer's context to make assumptions about another customer's devices, products or accounts. Testing a device or scenario can send real commands to the customer's equipment, so use those actions only when it is appropriate to operate it.
The customer pays the credits
When you work for a customer, the Roraima credits for the customer's devices are charged to the customer, never to you. Each customer device has a monthly price in credits, stated in a short note above the device list, and it is charged to the customer even when the device is disabled. The first month is paid when you add the device; deleting the device is the only way to stop paying for it, and a device deleted and added again pays a new first month.
Adding a device is refused when the customer's credits are not enough, or when the customer has already reached the maximum number of devices and local gateways; in that case ask the customer which device you can delete. A device whose month could not be paid shows a red line starting with Stopped: under its name, and it starts working again on its own when the customer's balance covers it: nothing needs to be configured again.
Test buttons have a per-minute limit for each company, counted together with synchronisations and exports. In a customer context the count is the customer's: when the limit message appears, wait a minute and try again.
Conditions
The dashboard shows operational tabs only after a customer is selected. The customer selector appears when you have more than one active delegation. Removing a customer is different from simply stopping the current work session.
Related guidance
Use Manage devices for the device workflow and Manage automations for scenarios. Return to Use the Authorized Supplier dashboard to manage pairing and customer selection.